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Shipments and returns

  1. Your package will be arrived to your designated local address within 3 working days generally after receipt of your payment, and is shipped via local courier service (It may take longer time to arrive remote area or island). Delivery time will be within 5 working days during promotion period.
  2. Free local delivery for a total invoice amount reaches HK$1,000.
  3. If the total invoice amount is below HK$1,000, a fixed shipping fee of HK$50 will be charged, which includes handling and packing fees as well as courier fee. In case of deliver to remote area or island, additional courier fee will be charged (please enquire with our cusotmer service at support@medelashop.com.hk)
  4. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 
  5. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
  6. Under special circumstance which required goods return, you are required to contact our customer service department (Tel: 2332 3366) in advance, and send back the product to our head office (Celki VitalAire: 21/F, Tins Enterprises Centre, 777 Lai Chi Kok Road, Cheung Sha Wan, Kowloon) at your own cost. Condition of product return applies as stated in our “Terms and Conditions”